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Liskeard couple's new house costs thousands in repairs

By Cornish Guardian  |  Posted: February 28, 2014

Comments (4)

A LISKEARD couple have hit out at a developer after they were forced to spend thousands of pounds to repair their new home.

Samantha and Lewis Chant-Seeley bought their four bedroom new-build home just two years ago – but the house and estate have been beset by problems for months. Samantha, a 25-year-old mother of one, says developers Linden Homes have left the 154-home estate at Liskerret Vale like a dump site and that their end-terrace property has been blighted by mould.

Linden Homes has issued an apology to the couple but Mrs Chant-Seeley described buying the house as "the worst mistake of our lives".

"My three-year-old son's buggy was full of mould and it was all up the skirting boards and upstairs," she said.

The couple said they also had to replace their en suite themselves after it began leaking and no one from the company came to repair the problem. They were also left with water-damaged ceilings in their front room which the couple said Linden Homes claimed they would repair – but they never got in touch.

The lower floor of their house has a damp issue with mould problems and, when Linden Homes failed to help, they had to pay to get the issue fixed.

Mrs Chant-Seeley said: "Everyone in the street has a faulty balcony – it's been two years and no solution has been found.

"They've put air blocks in and it hasn't worked; the balconies are rotting and paint is coming off our masonry due to damp – they just aren't interested in fixing the problem.

"The site itself hasn't been finished, but the builders have left the site – we have a large area of wasteland on the site cordoned off where nothing is happening.

"The fencing has just been left to rot and blow about in the wind and rain. It took a good couple months for someone to arrive and rebuild it once it had fallen onto parked cars in bad weather – it just looks terrible."

Mrs Chant-Seeley said that, in October 2012, they were told their road would be finished with tarmac but they are still waiting.

She said: "We paid good money for our house and absolutely adore it but our street is a hellhole and a total dump.

"It's appalling and is really getting everyone down – we've spent a lot of money on our house rectifying Linden's faults and yet all of our house pride is wasted once you step out the door.

"We would sell our house if we could afford to move but, after spending in excess of £15,000 on repairs and modifications, we just can't afford it."

A spokesperson from Linden Homes said: "We have been working with Mr and Mrs Chant-Seeley to rectify the issue at their home, which has not been straightforward with the recent adverse weather conditions.

"We would like to apologise for the inconvenience caused and thank them for their patience. Please be assured that we are doing everything we can to resolve the problem as soon as possible."

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  • flowcur  |  March 01 2014, 3:37PM

    simple .......sue them and ask your money back also compensation for all troubles you suffered .Putting the article in the paper is worth nothing...............

  • Splurgeblanco  |  February 28 2014, 1:23PM

    This doesn't add up. As TWINSCREW says, this is an NHBC issue and should have been sorted out straightaway without any quibbles. Very odd

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  • TWINSCREW  |  February 28 2014, 10:51AM

    Have you contacted the NHBC (National House Building Council) who should have issued a build certificate for your house? Linden Homes are in their scheme according to their website. Many years ago we had similar problems with a new build and had similar difficulties as you in trying to get the builders to do work, The NHBC took up the case and eventually it went to arbitration and we were recompensed and had the work done with a reliable builder out of our settlement. I suggest you contact your solicitor. "Your Solicitor will have received the Buildmark Warranty Proposal which must be completed by your Solicitor and returned to the NHBC with your details in order for the Warranty to take effect." quote taken from NHBC link on Linden Homes website. I wish you well.

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  • davidsmith111  |  February 28 2014, 10:10AM

    I live in a Linden Home house as well and it's been built very poorly too. My house was actually built under a company called Galliford Try in Barne Barton Plymouth, but they are basically the same company as Linden. We have had so many problems with our houses we too have also had to spend many hundreds of pounds to get stuff sorted privately. They do not answer phone calls, they log defects incorrectly. They never get back to us. In two years i have phoned Linden Homes 107 times!!! We are fed up now and we still have some defects two years on that have not been fixed. Linden Homes/Galliford Try you should be ashamed of yourselves. We paid a lot of money for our home and in return all we expected was for faults to be rectified but very little has been done.

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