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One stop shop to move into Camelford library

By Cornish Guardian  |  Posted: November 23, 2013

One stop shop to move into Camelford library

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CAMELFORD'S library service and the town's one stop shop are to merge after a Cornwall Council review.

The local authority said after consulting with local councillors and other partners, from Tuesday, December 3, one stop shop services will be delivered from Camelford Library where staff will be offering a record and refer service and customers with specialist enquiries will be directed to the relevant services.

The library and one stop shop will both be closed from next Friday while alterations are made to the library to accommodate the one stop shop.

One stop shops have already been moved into libraries elsewhere in the county, including in Bodmin, Hayle, Launceston, Redruth and St Ives as part of a strategy to offer more council services in one place to save costs.

Cornwall Council Cabinet member for partnerships Adam Paynter said: "We have to look at innovative ways to save money but also maintain important communication with our communities.

"Residents will be able to access face-to-face information in the new location during library opening hours when customers can report problems, request council services and be referred to council officers dealing with housing and benefits queries."

Council officers will also be providing support for people wanting to learn how to get online to pay bills or to set up direct debit payments for council services.

People wishing to pay council tax and business rates can also pay at their local post office.

There are no staff redundancies planned as a result of the changes.

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