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One in three care homes in Newquay area is failing to meet required standards

By Cornish Guardian  |  Posted: December 04, 2013

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MORE than a third of care homes for the elderly in the Newquay area have failed to meet the Government watchdog's key standards this year.

The latest reports published by the Care Quality Commission (CQC) show that eight of the town's 21 registered homes needed to show improvements in at least one of five main areas.

Inspectors judged the businesses on five criteria: treating people with respect and involving them in their care; providing care, treatment and support that meets people's needs; caring for people safely and protecting them from harm; staffing; and management.

The worst performer was Holywell Bay Care Home at Cubert, where enforcement action was required in all five areas after a CQC inspection in the summer found residents were dehydrated and being left in chairs for up to nine hours at a stretch.

New admissions were suspended, although owner Newport Care Ltd says it is confident standards have significantly improved, as reported by this paper last month.

Two homes required improvements in all five areas: Newquay Nursing and Residential Care Home, on Pentire Avenue, and the Tropicana Residential Home on Newquay Road, St Columb. A report on the Newquay Nursing and Residential Care Home, published in May, states that while staff spoke to residents "in an adult, attentive, respectful and caring way", some were left without a drink and were unable to attract carers' attention other than by shouting. A lack of hand-washing facilities, staff and training meant residents were not protected from potential abuse and infections, and the premises were "not effectively maintained".

However, manager Tony Roy has told the Cornish Guardian that a new inspection report, due out soon, showed all staffing, maintenance and infection control issues had been addressed.

"We've done an awful lot of work in the past six to nine months," he said.

"Hand-washing facilities are sorted and we've carried out work on the building, inside and out. We've also taken on more staff, although it's difficult getting people in Newquay out of season.

"Everyone is happy and the place is really nice and cosy now," he said.

Nobody has been available for comment at Tropicana, which has a capacity of 10 residents, although the inspection report states the main problem was that the new owners had not registered with the CQC.

The report stated the home was clean and well maintained, although there were some concerns over health and safety precautions, staff recruitment and training.

Other homes that required improvements in one or more areas were: Ocean Hill Lodge Care Home (three areas); Fistral House Residential Home (two areas); Holybush Residential Home (one area); Duchy Care (one area); and St Margaret's Nursing Home in Fraddon (one area).

Those in the Newquay area with a clean bill of health were: Tramways; The Crescent Residential Care Home; Crantock Lodge; Penberthy; Kimberley Court; Qumran Rest Home; Alexandra Nursing Home in Porth; Lilena Residential Care Home; Pentree Lodge Residential Care Home; The Manse in St Newlyn East; and Philiphaugh Residential Care Home in St Columb.

Two recently registered homes have not yet been inspected by the CQC: Clovelly House Care Home and Pentowan Home Care.

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  • Lollipops  |  December 05 2013, 10:29PM

    My mother is a Penberthy resident in Newquay, which is suitable for her needs, what I'm disappointed about, the Christmas fair banner, asking local people to support the residents and funds raised to go towards the residents christmas, I'm sorry if Cornwall Care cannot make Christmas special on £650 pw per resident x39 there is some thing very wrong, they claim they are a charity! By all means have a Christmas fair but put the begging bowl away.

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