FANS of Ellie Goulding have hit out at the Eden Project for the "complete fiasco" they faced trying to buy tickets to see her in concert there.
After Eden announced the pop princess as the first artist to perform in this year's Eden Sessions, thousands of fans took to the phones on Tuesday to try to book tickets, but many were left frustrated after being cut off or redirected to a message about Dizzee Rascal's Eden Session.
Describing the service as horrendous, Melanie Baber said she tried to get through for hours but kept being cut off: "It seems that Eden didn't anticipate the number of people wanting tickets – although I have no idea why they were so surprised when it's an act like Ellie Goulding," she said. "I made around 1,800 calls (one landline and four mobiles on redial for two and a half hours), and must have been cut off around 50 times."
Taking to Facebook to voice her frustration, she found hundreds of other fans had faced similar problems.
"Lots and lots and lots of people were calling and not getting through, and then when they did they were getting a message about Dizzee Rascal and then being cut off," she said.
"If Eden are going to book an act as popular as Ellie Goulding, then they should have made sure their phone system/admin was up to the task of handling the number of calls."
The Eden Project apologised to fans on Facebook after dozens took to the site to voice their concerns.
An Eden spokesman said there were no specific problems with the phone system.
"Ellie Goulding's Eden Session has proved incredibly popular and was one of our quickest ever sell-outs," he said. "As is sometimes the case with such a popular artist, massive demand meant some people weren't able to get through to our box office as quickly as they would have liked to buy tickets.
"We'll be announcing further Eden Sessions artists in due course so there will be more chances to buy tickets for this summer's shows.
"Our Inside Track club – which guarantees members a pair of tickets to each 2014 Session before they go on general sale – is also still open for membership."