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HSBC bank branch closure is 'another blow for Padstow'

By Cornish Guardian  |  Posted: December 22, 2013

Mayor Charlie Watson-Smyth presented flowers to bank staff Jo Carthew and Bridget Teagle on their last day in Padstow.

Mayor Charlie Watson-Smyth presented flowers to bank staff Jo Carthew and Bridget Teagle on their last day in Padstow.

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HSBC has closed its Padstow branch after decades of serving customers in the town.

Mayor Charlie Watson-Smyth said it was a sad day for Padstow, with HSBC customers now having to travel to Wadebridge to bank.

Although Lloyds and Barclays remain in the port, the closure of HSBC means there is now only one 24-hour ATM in the town.

Mr Watson-Smyth paid tribute to the two staff members, Jo Carthew and Bridget Teagle, and presented both with flowers last Friday.

The mayor said: "HSBC's decision to close its bank in Padstow is another blow for the town. Not only have we lost two ATM machines but, importantly, we will be losing Jo and Bridget who will be moving to Wadebridge after giving outstanding service to customers in Padstow; beyond what you would normally expect from a bank.

"They were appreciated by everyone in the town,'' said Mr Watson-Smyth. He said local HSBC customers, like his family, now faced a 16-mile round trip to bank in Wadebridge.

A spokesman for HSBC said the decision to close its Padstow branch was due to falling customer numbers.

She said: "Our branches are a very important way for our customers to bank with us and we have spent over £100 million in recent years upgrading and improving them.

"However, we need to ensure our branches are in the right locations for our customers and on occasions this means we need to close a branch where customer footfall has fallen dramatically or there has been a shift in customer patterns.

"Our branch in Padstow is a case in point. Customer usage of the branch has fallen very significantly over the past few years.

"Decisions like this are never easy and we worked with the small number of customers who used the branch to help them reorganise their finances ahead of the closure on Friday.

"Our customers also have access to their accounts, to withdraw and pay in cash, at any UK post office and all residents of Padstow will continue to have access to other banking facilities and several free ATMs within the immediate area. The two members of staff have transferred to our other branches in the area,'' she said.

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2 comments

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