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Councillor Andrew Long calls for publication of report into Theresa's Care Centre

By Cornish Guardian  |  Posted: December 19, 2013

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St Theresa's Care Centre at Callington. Pic by Paul Hamlyn.

St Theresa's Care Centre at Callington. Pic by Paul Hamlyn.

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A CALLINGTON councillor has called for the urgent publication of Care Quality Commission report after a complaint was made against a town care home.

St Theresa's Care Centre on Hazelwood Road, operated by the Morleigh Group received an anonymous complaint, reportedly from a member of staff on December 4, about inadequate staffing levels at the home.

The complaint was received by the Cornwall councillor for Callington, Andrew Long, South East Cornwall MP Sheryl Murray, the Care Quality Commission (CQC) and Cornwall Council.

Following the complaint the CQC, Kernow Clinical Commissioning Group (KCCG) and Cornwall Council's Adult Care, Health and Wellbeing directorate all undertook visits to the care home to assess the situation there.

Mr Long said: "I am confident that staff at KCCG and Cornwall Council have completed their checks thoroughly, but would now like to see an urgent publication of the CQC report so that residents, family, staff, and the public as a whole, can be kept informed and re-assured over the level of service at the home.

"Whilst homes such as this are private organisations, Cornwall Council and the KCCG both place residents in these facilities and it is the duty of these various organisations to investigate all complaints and concerns raised.

"A standard part of this will be to visit the care home concerned and then report back on the result.

"It should be noted that if, when the CQC visits sites and finds serious problems, actions would be taken immediately."

Mr Long said that the CQC has refused to release its report until December 31.

The CQC completed an inspection of St Theresa's Care Centre on November 28.

The KCCG funds 27 residents at St Theresa's Care Centre and Cornwall Council funds 16 residents at the home.

As a result, both agencies visited the home to check residents' safety and welfare.

A spokesperson for Cornwall Council said: "We will continue to work closely with the Care Quality Commission, which has also inspected the home and will publish its findings in January.

"We will closely monitor the situation to check that the expected standards of care are maintained."

If any residents or relatives have concerns, they should contact Cornwall Council's Access Service on 0300 1234 131.

No one at St Theresa's Care Centre was available for comment as the Cornish Guardian went to press.

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